Training and Support

One of the essential success factors for any franchise is the training and support provided by the company. In the KnowledgePoints system, this factor is doubly important because we provide two different tracks of operational support for our Learning Centers, one for the franchisees and one for the unit managers.

Franchisees

The first support track is directed at franchisees and making sure they have all the information and skills they will need to successfully run their tutoring business. The principal areas we cover in franchisee training include:

• Strategic Territory Development Planning
• Business Planning
• Business Management Systems
• Real Estate Selection
• Lease Negotiation
• Learning Center Construction Design and Fixtures
• Inventory and Supply Needs
• Sales/Director Overview
• Employee Selection and Supervision
• Marketing
• Finance and Accounting Essentials
• Ongoing Key Results Management

Unit Managers

The other support track is directed at the unit managers that run learning centers for the franchisee. We refer to this position as the Director of Learning or DOL for short. The principal areas we cover in DOL training include:

• Student Diagnostic Testing
• Creating Prescriptions and Lesson Plans
• Tutoring Processes and Techniques
• Student Recruiting and Enrollment
• Student Motivation and Retention
• Marketing
• Sales Training
• Parent and Teacher Conferencing and Communication
• Staff Selection and Supervision
• Business Operations and Management
• Inventory Management and Ordering Supplies

We also provide many ongoing training opportunities for both franchisees and unit managers monthly as well as periodic company communications, onsite reviews, regional meetings and our annual convention.

If you would like to learn more about the support available to our franchisees, Click Here.